Last updated: August 24, 2026
This Shipping Policy explains how Heidi Loves Pets processes, ships, and delivers orders placed through our store.
Processing Time
Orders are processed within 1–2 business days of purchase (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order ships.
Shipping Rates & Delivery
We offer free standard shipping on all orders over $49. For orders under $49, a flat shipping fee of $4.99 applies. Free shipping is automatically applied at checkout once your cart total reaches $49 — no promo code needed.
Estimated delivery time is typically 3–7 business days from the date of shipment, depending on your location.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use that number on the carrier's website to follow your parcel in real time. If you haven't received tracking within 3 business days of placing your order, please contact us and we'll look into it right away.
Shipping Restrictions
We currently ship within the United States. If you have questions about shipping to a specific location, please reach out before placing your order.
Damaged, Lost, or Missing Packages
If your order arrives damaged or you believe it has been lost in transit, please contact us within 30 days of the delivery date and we'll do our best to make it right — whether that's a replacement or a refund.
Contact
Questions about your shipment or this Shipping Policy? Email us at hello@heidilovespets.com or call +1 (608) 669-0123.